We help businesses that can go beyond their capacity during certain seasons (for example: Christmas trees in winter) and businesses that are experiencing fast growth (for example: a successful Silicon Valley startup). They need experienced customer service agents who can embody their brand, chameleons who can field a call for a shoe company on Tuesday and write an email for a major manufacturer on Friday. Oh, and, they need people who have enough people skills and patience to handle a customer complaint proactively and empathetically.
People who succeed at ProService typically:
- Enjoy people and customer service.
- Appreciate one-on-one connection, especially over the phone or internet
- Have an empathetic approach when others are confused or frustrated, yet refrain from taking comments or critique too personally
- People who enjoy learning and teaching others about multiple topics/industries
Job openings are year-round. During the holidays, job openings increase. A lot. See what opportunities we have right now, right here.