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Careers

WELCOME ABOARD

We can scale companies, and your career.

Yes, we hire seasonally. Yes, we provide job flexibility. 

But, here’s what WE ARE NOT:

  • A staffing agency
  • A telemarketing factory

Here’s what WE ARE:

  • Perfect attendance bonus—“Showing up is 80% of life.” In the customer-support world, that’s underestimating the value of being reliable. So we offer bonuses when you show up 100% of the time.
  • Referral bonus—Our clients are mostly word-of-mouth referrals. Shouldn’t our staff also be? And, shouldn’t you be rewarded for bringing us talent just like you?
  • Shift differential—Overtime is great. But when you work those evening or weekend hours as a regular work shift, we feel you should be compensated extra.
  • Premium pay (almost twice minimum wage)—We don’t believe in “minimum wage.” We believe in “livable wage.” We’re going to pay you and treat you fairly.
  • Raises in base pay for alumni—Experience matters. So when you come back for more seasonal work, we compensate accordingly.

Here’s what YOU ARE:

We help businesses that can go beyond their capacity during certain seasons (for example: Christmas trees in winter) and businesses that are experiencing fast growth (for example: a successful Silicon Valley startup). They need experienced customer service agents who can embody their brand, chameleons who can field a call for a shoe company on Tuesday and write an email for a major manufacturer on Friday. Oh, and, they need people who have enough people skills and patience to handle a customer complaint proactively and empathetically.

People who succeed at ProService typically:

  • Enjoy people and customer service.
  • Appreciate one-on-one connection, especially over the phone or internet
  • Have an empathetic approach when others are confused or frustrated, yet refrain from taking comments or critique too personally
  • People who enjoy learning and teaching others about multiple topics/industries

Job openings are year-round. During the holidays, job openings increase. A lot. See what opportunities we have right now, right here.

Job openings are year-round. During the holidays, job openings increase. A lot. See what opportunities we have right now, right here.

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