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Team

We’re going to represent your brand. Vet us, by getting to know us.

OUR LEADERSHIP

Mick Wiskerchen

Mick Wiskerchen

CEO

I am a big fan of being a player coach on how I lead. I’ve been blessed in my career to have some fantastic mentors from Fortune 100 companies to Start ups and being a CEO, COO, CRO, CSO and many other key disciplines. By focusing on metrics, processes, and PEOPLE working together, while leveraging best practices to get to the next level has been a recipe for success. At the same time, having fun and challenging one another while keeping the Voice of the Customer (VOC) in the forefront is a must.

On a fun note, I love any outdoor sport that involves speed and a thrill just ask my ski’s or suped up Subie named Jimmy. Most of all, my family is my support team and rock. Work life balance is key, and makes for a bright smile and a productive mind. Go big or go home, lets WIN and have some fun and celebrate while we do

#GoBig

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Brian Haff

Brian Haff

Operations Director

I'm coming at you with 20 years of experience in call center management, senior leadership, operations management, project management, training, and quality assurance. My leadership style is to make it a team custom to focus on what serves “the customer” best, the customer being both our client and our client’s client.

Side note: I once started my very own brewery in Boise, super challenging in its own right, but the “benefits” were outstanding. During winter months you can find me snowboarding, as an old washed up sponsored snowboarder. In the summer you will find me biking or running impossibly difficult trail races and Spartan obstacle course races.

#BrewSki

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Simone Underwood

Human Resources Director

I am the HR Director, but have served in various managerial positions in diverse industries over the past 25 years. I was part of the pivotal in the creation of some start-ups, which are now forces to be reckoned with in their specific industries. I am very versatile in education, as I am in my work experience, holding degrees in Business Management and Early Childhood Education. I highly enjoy traveling and learning about new cultures, with my all-time favorite destination being Switzerland.

#Workhardnapharder

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Mike Wood

Michael Wood

Workforce Optimization Manager

Someone needs to oversee the optimization of the workforce: scrutinize schedules, futz with forecasting, manage metrics, report, review and tinker with tasks in between. That’s my opportunity with ProService, to watch over and guide the workforce management department in our efforts to be efficient and maximize workforce resources.

In my off time, I dabble in photography, peruse only the best books, make a little music and spend an untempered amount of time with 11 little people that call me grandpa.

#SayCheese

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Buzz Valutis

Eric Valutis

Training and Quality Manager

My sales and service experience started a few decades ago during a post-college gap year spent as a rental shop manager at a ski resort in Vermont. I loved it instantly and used that early success to relocate and manage a larger operation in Jackson Hole. Then, after a few more years, relocated to Boise, Idaho, to continue my professional evolution here in this amazing valley. Over the past twenty years, I have managed, trained and coached all aspects of sales and service in four contact centers, and have created training content for more than a dozen others. The team I joined here at ProService Boise is experienced, fun and completely prepared to train, measure and coach our agents to be the best available. 

#GoCubs

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OPERATIONS & SUPPORT TEAM

Armina Kajdic

Armina Kajdic

AP/AR Specialist

I joined ProService in 2016 as the Office Assistant and have taken many strides towards growing with ProService as well as an individual. My passion is to contribute, support, and make a difference. You can find me assisting the leadership team in all things that include employee engagement, tucked away in my office working through some numbers, or I may be outside enjoying some fun times with our amazing employees- but don’t tell the CEO I am the fun one here, I am supposed to be serious!

#JaneOfAllTrades

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Jason Thomas

Jason Thomas

Operations Performance Manager

I joined ProService in 2014 and have 20+ years of call center experience. From the beginning I have tried to walk the line of being part friend, part mentor and part leader to each member of the team every day. We all need a balance between engagement and accountability. The more we make both of those happen, the more successful we will be.

While away from work I enjoy spending time with my wife and daughters. They balance sports with arts, so I’m often cheering them on at their games or watching one of their concerts or recitals.

#BleedBlue

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Bynum

Jonathan Bynam

Account Manager

I am the bridge between the client's expectations and the customer service we provide. With a team of skilled and insightful agents, we are able to accomplish great things. For me it’s all about understanding client needs and communicating those needs proactively to the team.

In my spare time I enjoy spending time with my family and watching college football.

#RollTide

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Dan White

Dan White

Account Manager

I support all aspects of customer care from phone support to back office. It’s the perfect way to use my business degree from Boise State University.

I have grown up in Idaho and love everything the state offers. Some things I love doing in my spare time are camping, backpacking, snowboarding, downhill mountain biking—basically, anything that gets the adrenaline going. I love being a part of the team here at ProService, because people genuinely care about your growth and success.

#NeedForSpeed

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Amberly Smith

Amberly Smith

Account Manager

I have a degree in Organizational Communication and a background in the nonprofit sector. I love building new processes that proactively present solutions. My clients see me as a thought partner. With over 15 years of experience in all types of call centers, I bring a rich and agile skillset to our management team.

 

#WordSmith

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Yolie Salinas

Yolie Salinas

Account Manager

I have over 20 + years in customer service , including leadership. My main task is to work closely with my Customer Champions, department heads and the client to ensure a successful season every season.

All that happens with coaching, developing and recognizing employees through positive communication and feedback. If works not fun, then it’s just work.

My personal time focuses on traveling, spending time with my wonderful family, shopping and doing some gambling in the beautiful state of Nevada.

#AnteUp

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