I joined ProService in 2016 as the Office Assistant and have taken many strides towards growing with ProService as well as an individual. My passion is to contribute, support, and make a difference. You can find me assisting the leadership team in all things that include employee engagement, tucked away in my office working through some numbers, or I may be outside enjoying some fun times with our amazing employees- but don’t tell the CEO I am the fun one here, I am supposed to be serious!
I joined ProService in 2014 and have 20+ years of call center experience. From the beginning I have tried to walk the line of being part friend, part mentor and part leader to each member of the team every day. We all need a balance between engagement and accountability. The more we make both of those happen, the more successful we will be.
While away from work I enjoy spending time with my wife and daughters. They balance sports with arts, so I’m often cheering them on at their games or watching one of their concerts or recitals.
I am the bridge between the client's expectations and the customer service we provide. With a team of skilled and insightful agents, we are able to accomplish great things. For me it’s all about understanding client needs and communicating those needs proactively to the team.
In my spare time I enjoy spending time with my family and watching college football.