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WELCOME TO SCALABILITY

We support companies.
We serve careers.
[Prospective employees]
We see you as a long-term partner even in a seasonal environment. Learn about our Alumni Program.
[Prospective clients]
We see ourselves as a natural progression in best business practices. Learn about the cost-benefit of hiring ProService.

Announcements:

Valor Global acquires ProService Boise

Acquisition unites two performance-driven leaders to offer increased availability for world-class, outsourced customer care solutions for manufacturing and retail customers.

Today, Mayor Simison and Boise Valley Economic Partnership announced that Valor Global has acquired Pro Service Boise to grow its technical, operations and customer experience center in Boise, Idaho. The Arizona-headquartered company, which provides outsourced customer care services and solutions to some of the world’s leading brands, will create 1,000 new jobs and invest over $5M over the next five years in Boise, Idaho.

 

Clark Krause, Boise Valley Economic Partnership said, “Valor Global is an important addition to our growing technology and customer care sector, creating an estimated economic impact of more than $10 million in the first year alone. The company will generate more than $50 million in new payroll over the next five years, giving an important boost to small businesses, restaurants, housing and other amenities in downtown and beyond.”

At their Meridian location, Valor will launch its community initiatives with local charities including volunteer programs, monetary and in-kind donations, mentorship, Dream Manager Program as well as provide other great benefits for their employees.

“The City of Meridian is pleased with Valor’s expansion into our community and the region. We look forward to working with them as they grow and assume the high caliber customer support services established by Pro Service Boise.” stated Mayor Simison.

“We are ecstatic that what our amazing Pro Service team has built over the past nine years in the Treasure Valley is becoming a part of the market leading Valor Global organization,” said Mac Harman, Co-Founder and Director of Pro Service. “I’m very impressed with the leadership, culture, and results achieved for clients by Valor Global and I’m confident that Pro Service is positioned better than ever as a significant employer and community member in Meridian.”

The acquisition aligns two leaders in CSAT and NPS to continue servicing customers globally from multiple locations in Idaho, Arizona, Philippines and Costa Rica and world-class brands like Balsam Hill ™, Polygroup amongst many others to the Valor family.

 

“Polygroup is extremely excited about Valor’s acquisition of Pro Service Boise and our partnership moving forward. Together we are committed to continue being a valued member of the Treasure Valley business community,” said Eric Wong, SVP, Operations Polygroup.

“Valor is rapidly expanding across the globe. In the past two years, we have hired over 1,000 teammates at different locations. Today we are excited to announce that Boise, Idaho, will be our next domestic location,” said Valor Global CEO Simer S. Mayo. “Boise provides a wealth of talent with Boise State University, College of Western Idaho and an emerging tech scene, which is the perfect combination for Valor Global. We plan to hire nearly 1,000 team members in our location in Meridian and hope to continue growing well beyond this in the city and state.”

About Balsam Hill ™

Balsam Hill ™ is the global leader in artificial Christmas trees, Christmas decorations and home decor for consumer and commercial use. Balsam Hill ™ is headquartered in Northern California and serves customers worldwide.

 

About Polygroup

Polygroup is the world's largest designer and manufacturer of artificial Christmas trees and seasonal lighting. Additionally, Polygroup is a diversified leading manufacturer of above-ground swimming pools, summer inflatable toys and air mattresses.

 

About Valor Global

Valor Global is a women-owned, minority-owned global organization providing Extra Ordinary Customer Experience that powers the world’s most leading brands by infusing culture, innovation leveraging best in class technology, operational excellence using LEAN and Agile framework and Extra Ordinary people. Valor is the industry leader in NPS, CSAT, Retention, Care, Account Management, First party collections, and Technical Support. Valor delivers cost effective, robust 24/7, bilingual, onshore and offshore support models.

ProService Boise www.proserviceboise.com change its name to Valor Global www.valorglobal.com effective March 1st 2020.

 

Job openings are year-round. During the holidays, job openings increase. A lot. See what opportunities we have right now, right here.

Valor Global is the backend support that startups, small businesses and large corporations seek when trying to keep brand integrity high and inefficiencies low. We cover everything from basic customer-service telephone support to charitable-giving campaign management.

WELCOME ABOARD

We can scale companies, and your career

Yes, we hire seasonally. Yes, we provide job flexibility.  But, here’s what WE ARE NOT:

  • A staffing agency
  • A telemarketing factory

Here’s what WE ARE:

  • Perfect attendance bonus—“Showing up is 80% of life.” In the customer-support world, that’s underestimating the value of being reliable. So we offer bonuses when you show up 100% of the time.
  • Referral bonus—Our clients are mostly word-of-mouth referrals. Shouldn’t our staff also be? And, shouldn’t you be rewarded for bringing us talent just like you?
  • Shift differential—Overtime is great. But when you work those evening or weekend hours as a regular work shift, we feel you should be compensated extra.
  • Premium pay (almost twice minimum wage)—We don’t believe in “minimum wage.” We believe in “livable wage.” We’re going to pay you and treat you fairly.
  • Raises in base pay for alumni—Experience matters. So when you come back for more seasonal work, we compensate accordingly.
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MEET THE TEAM

We’re going to represent your brand. Vet us, by getting to know us.
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OUR SERVICES

Customer Service | Training & Development | Back Office Services | Special Project Management | Consulting | Office Space

We get what your customer wants

Valor Global Idaho supports large corporations, medium and small businesses, startups and entrepreneurs. Each of these entities, across any industry, is faced with the common challenge of scaling up: to never bring a brand down.

Our expertise begins with customer service, the bloodline of all business endeavors. Our services include whatever it takes to optimize your customers’ experience with your product, your service, and your infrastructure. Whether you are looking for someone to take over all customer service capabilities or someone to manage a special project like a charity drive, Valor Global is able and ready to help.

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CONTACT VALOR GLOBAL IDAHO

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